Maxxstore is committed to protecting your privacy. We only collect information about you to process your order, we do not use these details to send you unsolicited information. We will never pass your personal or order details to any other company, other than to fulfil the delivery of your order.

When you make a purchase from Maxstore you will be asked to provide your name, email address, billing address, delivery address, and credit card or debit card number. Details of all your order transactions will be collected and stored. The information we hold about you needs to be accurate and up to date. You can check and amend the information we hold about you. The personal information that we hold about you will be held in accordance with our internal security policies.

 

Returns Policy

If you are anything less than delighted with an item for any reason, you can send it back to us within 14 days of receipt. The goods must be returned in saleable condition and in their original packaging. Refunds will be credited to your original method of payment.

Any goods that are not to your liking can be returned within 14 days of delivery without stating a returns reason. Just follow the instructions on the returns form enclosed with your goods.

Faulty goods are fully refundable, inclusive of delivery, return and other extra costs.

Please note: Returned goods which show signs of use in excess of trying them on may lead to a reduction in the refund given. Always wear "something underneath" when trying articles on, especially with underwear.

Returns Costs

Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.

   
Refunds

We will refund the purchase price of the returned goods. However, the delivery charges will not be refunded. For payments by credit card, the purchase amount will be credited to your credit card account. The same applies to purchases made with debit cards.

Refunds are usually processed within three to five days after the goods are received back at Maxx Store. Rest assured, you money will be refunded if your returns are in order!

Security
 
Maxxstore requires your credit/debit card details to ensure all your orders are processed efficiently.
All transactions take place via a secure server link (SSL) utilising the latest encryption technology (thawte approved). Communication between the Client and the Maxxstore is always conducted in a safe way through a 128-bite SSL Thawte protocol. We do not hold details of your Credit/Debit cards on our database to ensure your maximum security.

 
Materials sent to us
 
All your personal data (first name, last name, e-mail address, etc.) provided to the Maxxstore will be processed in compliance with our privacy policy.

Data will be processed with computer based and non computer-based means. Data will not be disseminated. Data will be processed by internal or external resources of the Maxxstore group companies in their capacity as person in charge of the processing an/or data processor.

 

Communication

By registering account on our site you will receive automatically generated system mails from our system such as regarding your registration, forgotten password requests, order confirmations, invoices, shipping tracking numbers notifications.

If you wish not to receive such communications, you may remove yourself from our list by sending an e-mail to info@maxxstore.net. You may also remove yourself from the mailing list by clicking on the unsubscribe link that is present in all promotional emails that we send to our customers.

 
Cookies

Cookies may be used by Maxxstore to improve the user experience in navigating the site, and to give us information about general usage of the site. By using cookies Maxxstore does not collect any personal data.